Политика возврата средств

Last updated: August 11, 2026

Made-to-Order Furniture

Most RoomVibe furniture is made to order - your pieces are produced specifically for you after your purchase is confirmed. Because of this, change-of-mind returns are not available on made-to-order items. Please check sizes, colours and materials carefully before ordering. Our team is happy to help you decide on WhatsApp at +971 50 793 6394, every day from 9:00 AM to 10:00 PM.

Order Cancellation

You may cancel your order at any time before production begins. A 5% processing fee will be deducted from your refund to cover payment and administration costs.

Once your order has been sent for production, packing or delivery, it can no longer be cancelled and payment becomes non-refundable. Exceptions may be considered by RoomVibe on a case-by-case basis.

Inspection on Delivery

Please inspect your furniture on the day of delivery and assembly. If you find visible damage, a defect, or a wrong item, report it to us the same day with photos or videos on WhatsApp (+971 50 793 6394) or by email (roomvibe.ae@gmail.com). Claims for visible damage reported after the delivery day, or without photo/video documentation, may not be accepted.

Hidden Defects - 30 Days

If a manufacturing defect appears that was not visible at delivery, report it within 30 calendar days of delivery with photos or video. We will review your claim within 5 business days and, depending on the issue, offer a repair, a replacement of the item or part, or a partial or full refund.

1-Year Manufacturing Warranty

Beyond the first 30 days, all RoomVibe furniture remains covered by a 1-year warranty against manufacturing defects. During this period we will repair or replace the affected item or part free of charge. The warranty does not cover normal wear and tear, misuse, or damage caused after delivery.

What Is Not Covered

  • Natural variation in wood grain, stone pattern, or fabric shade - these are characteristics of natural materials, not defects
  • Small colour differences between your screen and the delivered product
  • Damage caused by improper use, cleaning, or storage
  • Items modified or repaired by the customer

Refunds

Approved refunds are issued to the original payment method within 14 calendar days of confirmation. Where delivery, assembly or installation services have already been performed, their cost may be deducted from the refund, along with any non-recoverable payment gateway fees. Sale and final-sale items are non-refundable.

Questions?

Email us at roomvibe.ae@gmail.com or message us on WhatsApp at +971 50 793 6394 - we reply every day between 9:00 AM and 10:00 PM.