FAQ
Frequently Asked Questions
Welcome to the RoomVibe FAQ page! Here, you'll find answers to some of the most common questions about our modern furniture, home décor, online furniture shopping, orders, and delivery services in the UAE. If you don't find the answer you're looking for, please feel free to contact our RoomVibe customer support team directly.
Can I customize the furniture?
Yes, on select items, we offer custom furniture options in the UAE, including color, size, and design customization. Look for the customization details on the product page. If you have any specific requests for modern furniture or personalized home décor, please contact our RoomVibe support team, and we'll be happy to help you.
How do I know the quality of your furniture?
We're committed to providing high-quality, durable furniture in the UAE. Our modern furniture collections are crafted from premium materials by skilled artisans, ensuring lasting strength and elegance. Each product includes detailed descriptions, quality specifications, and multiple photos so you can see the craftsmanship and finish up close before purchasing.
Do you offer a warranty on your furniture?
Yes. All RoomVibe furniture comes with a 1-year warranty against manufacturing defects. If a defect appears within the warranty period, message us on WhatsApp with your order number and photos of the issue, and our team will arrange a repair or replacement. The warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, misuse, or damage caused by incorrect assembly or relocation by third parties.
Orders and Shipping
How long will it take for my order to arrive?
5 to 12 days for most orders. Our team confirms the timeline for your order before the delivery date is fixed.
What if I need my furniture urgently?
If you have an urgent furniture delivery request in the UAE, please contact the RoomVibe team before placing your order. We’ll confirm the fastest realistic date for your order — most orders are ready in 5–12 days, depending on product availability and your location.
What is your return policy?
Our furniture is made to order, so change-of-mind returns aren't possible. You can cancel before production starts for a 5% cancellation fee; once production has started, the order can't be refunded. Please inspect your order with our supervisor at delivery. Every order is covered by 30-day cover for hidden defects and a 1-year warranty against manufacturing defects — message us on WhatsApp with photos and we'll arrange a repair or replacement. For full details, please see our Return and Refund Policy page.
Do you offer international shipping?
Currently, we only offer furniture delivery within the UAE. At RoomVibe, we’re working on expanding our international furniture shipping options soon, so customers worldwide can enjoy our modern furniture and home décor collections. Stay tuned for updates on global RoomVibe delivery services.
Payments and Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express and UnionPay. You can also split your payment into 4 interest-free payments with Tabby at checkout. All transactions are processed securely through our payment providers.
Is my personal information safe with you?
Yes, your privacy and data security are our top priorities. At RoomVibe, we use advanced encryption technology to protect all personal and payment information during your online furniture shopping experience. We never share your data with third parties. For full details, please review our RoomVibe Privacy Policy for data protection and security practices.
Contact Us
How can I contact your support team?
You can reach us through multiple channels:
Email: info@roomvibe.ae
Phone: +971507936394
WhatsApp: +971507936394
Contact Form: Fill out the form on our Contact Us page.
Our customer support team is available from 9:00 AM to 10:00 PM, seven days a week, to assist you with any furniture orders, shipping, or customization inquiries.
What is the main concept of your store?
At RoomVibe, we believe that furniture should be more than just functional — it should reflect your personality, style, and modern living. Our mission is to provide unique, stylish, and high-quality furniture in the UAE, including modern home décor and luxury furniture collections, that transform your house into a comfortable and elegant home you truly love.
Delivery, Assembly and Payment
Do you charge for delivery?
No. Free delivery to all seven emirates, with no minimum order and nothing added at checkout.
Is assembly included?
Yes. A RoomVibe supervisor comes to every delivery and handles the assembly, the building access and the clean-up. The packaging leaves with him.
How long does delivery take?
5 to 12 days. Our team confirms the timeline for your order before the delivery date is fixed.
Do you have a showroom?
No — we are online-first. That is the trade-off that keeps our prices where they are, since no showroom rent is built into what you pay.
How much does it cost to furnish a studio?
Packages start at AED 6,499 for a mini studio. Every price is published on roomvibe.ae — nothing changes at checkout.
Can I pay in instalments?
Yes. You can split your payment into 4 interest-free payments with Tabby at checkout, on any order (subject to Tabby approval). We also accept Visa, Mastercard, American Express and UnionPay.