Shipping & Delivery

Everything below applies to every order on roomvibe.ae. No exceptions, no small print at checkout.

Delivery is free — everywhere in the UAE

Free delivery to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah.

There is no minimum order value, no surcharge for the northern emirates, and no delivery fee added at checkout. The price you see on the product page is the price you pay.

Assembly is included too

Our team carries the furniture in, assembles it in the room you want it, and takes all the packaging away with them.

That last part matters more than people expect. A full apartment package arrives as a great deal of cardboard, and disposing of it in a Dubai tower is genuinely awkward. We take it.

There is no charge for assembly, and no separate booking to make — it happens on the same visit as the delivery.

How long it takes

Most orders are ready within 5–12 days.

Once your order is placed, our team contacts you to agree a delivery date and a time window. We do not simply turn up.

Two things can extend that timeline, and we will tell you before you order rather than after:

• Custom orders. Custom sizes and fabrics are available on sofas and beds, and they are made to order rather than picked from stock. Lead time and pricing are confirmed by our sales team before anything is produced.
• Large packages. A villa package is 45 to 47 individual pieces. Occasionally one item runs behind the rest, and we will tell you whether you would rather wait for a single complete delivery or receive the bulk of it sooner.

We deliver within the UAE only

We do not ship internationally at present. Every order is delivered by our own team inside the UAE, which is what allows us to assemble the furniture and remove the packaging rather than leaving boxes at your door.

Before delivery day — measure the access, not just the room

This is the single most common problem with furniture delivery in Dubai, and it is entirely avoidable.

People measure the wall the sofa will sit against and forget everything between the loading bay and that wall. Check:

• The lift. In apartment towers the lift is usually the limit, not the room. Measure the internal depth, width and door height.
• Doorways and corridors. Including any turn at the end of a corridor — a long sofa needs room to swing.
• Stairs, if the building has no service lift or you are furnishing a villa.

Upholstered sofas and bed frames do not come apart the way flat-pack furniture does. Modular sofas arrive in sections and fit where a single-frame sofa will not — if access is tight, ask us before ordering and we will tell you honestly whether a piece will fit.

Send our team your measurements on WhatsApp and they will check it against the product before you buy.

Building access and permits

Many Dubai towers require a move-in permit or advance notice to security for furniture deliveries, and some restrict delivery hours. Check with your building management when you place the order — a permit that takes two days to issue can hold up a delivery that was otherwise ready.

Tell us any building restrictions when we call to arrange the date and we will schedule around them.

On the day

Please inspect your furniture while our team is still there. If anything has arrived damaged or is not what you ordered, tell the team on the spot or message us on WhatsApp the same day — it is far easier to resolve immediately than a week later.

Photographs help, so take them before signing.

Tracking your order

You will receive confirmation by email when your order is placed, and our team will contact you on WhatsApp to arrange the delivery date and window.

Delays

We aim to deliver on the date agreed. Occasionally something slips — a supplier delay, building access, or seasonal demand around Ramadan and the summer moving period. If your order is affected we will contact you as soon as we know, rather than leaving you to chase it.

Warranty

All RoomVibe furniture carries a 1-year warranty against manufacturing defects. If a defect appears within that period, message us on WhatsApp with your order number and photographs and we will arrange a repair or replacement.

The warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, misuse, or damage caused by assembly or relocation carried out by anyone other than our team.

Questions before you order

Our team is available 9:00 AM – 10:00 PM, seven days a week.

• WhatsApp: +971 50 793 6394
• Phone: +971 50 793 6394
• Email: roomvibe.ae@gmail.com
• Contact form: on our Contact Us page

See also our FAQ and Return and Refund Policy.